The Education organisation had stated it’s commitment to responding to any major incident or disruption in order to continue to provide the highest possible standards of service to its students, staff and public whether they are directly or indirectly affected.

Following a severe risk incident the client recognised there was a gap identified and they needed a formal systematic process to identify critical processes and build resilient plans everyone was involved in.

KRisk have years of knowledge and experience using business impact techniques and developing business continuity plans.

In order to achieve the organisations objectives for BCM we worked through systematic phases:

Project Kick off:
Reconfirmed objectives, deliverables and timelines, Confirmed the documentation required for Phase 1, Agreed workshop participants and dates.

Information review:
Time is assigned at the beginning of the project to complete a detailed review of the GSA’s
BCM related documentation, as well as key documents that will inform this project e.g. structure charts, Crisis and Incident Management information. BCM documentation will be compared against best practice and any gaps highlighted.

Workshops:
Workshops are an effective way to interact with people across the institution, gathering the information required for the Business Impact Analysis (BIA) through conversation rather than form filling.
They allow people to share ideas and ask questions, inspiring them to actively engage with BCM.

BCP’s & output report:
BIA information should ow into the BCP’s. KRisk created a base BCP template and feed in examples from the BIA’s uncovered during the course.

With the knowledge gained during the workshop, this template and the completed examples, departments will have what they need to develop robust BCP’s.

The client was clear on what their critical products and services were, had a more aware and engaged leadership team and had the Business Impact Analysis completed to support the development of their Business Continuity Plans.

The process was smooth and engaging, with clear deliverables done in a timely manner. Critical information, engagement between departments and improved understanding of the business were all noted by the client.