We were approached to assist a large airport group to develop their resilience strategy. We delivered the project through our partner a global insurance company using their risk bursary scheme put in place to help their client improve their approach to risk and resilience
The airport group recognised that the reduction in operations at its airports and the environment people have found themselves through the pandemic have impacted resilience across the Group. In some areas, resilience will have been positively impacted but in others, resilience will have been weakened.
Building on this and ensuring other opportunities are embraced, the leadership needed to be given the information and tools required to effectively manage people and operations in a way that enabled operational recovery and continued to give stakeholders confidence in their continuity of service during the ongoing uncertainty.
Our methodology for developing this strategic resilience roadmap was a simple four step methodology with ‘information gathering’ at its heart. Our aim was to use data that existed across the Group as well as feedback from key people in each of the airports, combine it with our extensive knowledge and experience of risk and resilience, positive (organisational) psychology and airport operations, to develop the required strategic roadmap.
There were two main workstreams – People & Operations:
The two pronged approached allowed us to quickly and effectively engage across the business to develop awareness and knowledge of resilience best practice and to find out where weaknesses were.
This meant we were able to provide a strategic roadmap to assist the board and senior leadership team prioritise over the short, medium, and longer term.
KRisk bring a unique blend of knowledge, experience tools and techniques to integrating people and operational resilience with a strong focus on helping reduce customer harm and improve customer satisfaction.