Course Content
What is Risk Communication
0/4
1.1 What is Risk Communication
02:05
1.2 The Role of Risk in Business
03:01
1.3 Embedding a Strong Risk Management Culture at SecureBank
02:33
Foundations of Corporate Risk Communication
00:05:00
Building a Risk Culture
0/4
2.1 Understanding and Establishing a Risk Culture
02:58
2.2 The Role of Communication in Cultural Change
03:04
2.3 Building a Strong Risk Culture at SecureAirport
02:47
Building a Risk Culture
Planning Your Communication Strategy
0/5
3.1 Planning Your Communication Strategy
03:21
3.2 Creating Your Communication
02:22
3.3 Implementing and Monitoring Communication Strategies
03:12
3.4 Embedding Proactive Risk Communication in an Evolving Energy Landscape
02:41
Strategic Risk Communication in Organisations
Crisis Management Plans
0/4
4.1 Crisis Management Plans
03:01
4.2 Communication During a Crisis
00:00
4.3 Communicating with Stakeholders at SecureBank
03:44
Advanced Crisis Management and Communication Quiz
Developing Clear Messages
0/4
5.1 Developing Clear Messages
02:27
5.2 Using Visuals and Infographics
02:49
5.3 Change to SecureGroup
02:37
Mastering Clear and Visual Risk Communication
Identifying and Understanding Stakeholders
0/4
6.1 Identifying and Understanding Stakeholders
03:14
6.2 Techniques for Engaging Stakeholders
03:12
6.3 Strengthening Risk Communication at SecureBank
02:37
Stakeholder Engagement and Risk Management Training
Designing Effective Training Programs
0/4
7.1 Designing Effective Training Programs
03:04
7.2 Developing Communication Skills
05:20
7.3 SecureGroup – Developing Training and Skills for Risk-Resilient Teams
02:22
Advanced Training Design and Communication in Risk Management
Practical Applications
0/2
8.1 Pratical Applications
02:17
8.2 Create an action plan for your organisation
03:28
Protected: Risk culture and communications free

SecureBank, a leading financial institution, faced fragmented risk data, inconsistent reporting, and weak cross-team communication. Leadership launched the Risk Communication Enhancement Programme to create transparency and cohesion across risk, IT, compliance, and operations.

Challenge
Dispersed teams managed siloed data, delaying responses to emerging threats. Executives and frontline staff lacked a unified, actionable view of risk exposure and resilience priorities.

Approach
Built on three pillars:

1. Stakeholder Mapping
Stakeholders were classified by influence and interest—from Executive Leadership (high influence/high interest) to Operational Teams and External Regulators. A colour-coded influence/interest matrix guided engagement and reporting strategies.
(Visual: Stakeholder Matrix)

2. Digital Platform – Integrated Risk & Resilience Hub
A central intranet dashboard unified risk registers, alerts, and KPIs. Evolving from spreadsheets, it enabled:
• Dynamic traffic-light risk indicators
• Automated dashboards tracking mitigation progress
• Collaborative spaces for incident updates
• Training modules boosting awareness
(Visual: Hub dashboard mock-up)

3. Communication Protocols
Standardised templates supported weekly team updates, monthly executive reviews, and quarterly resilience workshops, ensuring consistent, traceable information flow.

Results
The Hub became the backbone of SecureBank’s risk culture—improving visibility, alignment, and resilience:
• 60 % faster reporting turnaround
• Stronger stakeholder engagement
• Enhanced governance and audit feedback
• Data-driven collaboration replacing siloed responses

SecureBank transformed risk management from a compliance task into an integrated resilience capability through digital communication and structured collaboration.

Previous
Next